Refund policy


Last updated: August 6, 2026

Thank you for shopping with AnimeVerse. We want you to be happy with your purchase. Please read our refund and return policy carefully before placing an order.

Made-to-Order Products

All of our products are made to order specifically for you once your order is placed. Because of this, we do not accept returns or exchanges due to:

  • Change of mind

  • Ordering the wrong size

  • Ordering the wrong colour

  • Buyer preference

Please review our size charts carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the damaged or incorrect item

Once your claim has been reviewed and approved, we will offer one of the following:

  • A free replacement, or

  • A full refund

There will be no additional cost to you.

Returns

If a return is approved, the item must:

  • Be unused and unworn

  • Be in its original condition

  • Include all original packaging where possible

Items returned without prior approval may not be accepted.

Refunds

Once your refund request has been approved, your refund will be processed back to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Order Changes and Cancellations

Because orders enter production quickly, requests to cancel or modify an order can only be accepted within 2 hours of placing the order. After production has started, cancellations or changes cannot be guaranteed.

Shipping Delays

We are not responsible for delays caused by:

  • Courier services

  • Customs processing

  • Severe weather

  • Public holidays

  • Other circumstances outside our control

Lost Packages

If your package is marked as delivered but you have not received it, please first contact your local courier. If you still need assistance, contact us and we will do our best to help investigate the issue.

Contact Us

If you have any questions about this policy or need assistance with your order, please contact us.

Email: kaihawatari6@gmail.com

We aim to respond within 24 business hours.